Privacy Policy

Last updated: April 13, 2026 · Effective: April 13, 2026 · Version 1.0

TMG Global Service, Inc. ("Company", "we", "us", "our") operates the ITOps Intelligence™ website at itopsintelligence.com ("Site"). This Privacy Policy describes how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and applicable US federal law.

1. Information We Collect

Information you provide directly

  • Email address when you join our waitlist or newsletter
  • Name and contact information when you contact us
  • Order information when you purchase books or merchandise

Information collected automatically

  • IP address and approximate location
  • Browser type and version
  • Pages visited and time spent
  • Referral source

2. How We Use Your Information

We use your information to: fulfill orders and deliver purchased products; send launch notifications and newsletters you requested; improve the Site and our publications; comply with legal obligations; and prevent fraud and maintain security.

We do not sell your personal information to third parties. We do not use your data for advertising profiling or behavioral targeting.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data under the following legal bases: Consent — for newsletter and waitlist emails; Contractual necessity — for order fulfillment; Legitimate interest — for site security and fraud prevention; Legal obligation — for tax and regulatory compliance.

4. Your Rights

GDPR rights (EEA residents)

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

CCPA rights (California residents)

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale (we do not sell data)
  • Right to non-discrimination

To exercise any of these rights, contact us at legal@itopsintelligence.com.

5. Cookies

We use essential cookies to make the Site function. We use analytics cookies only with your consent. See our Cookie Policy for full details.

6. Data Retention

We retain your email address for as long as you remain subscribed. Order records are retained for 7 years as required by US tax law. You may request deletion at any time.

7. Third-Party Services

We use the following third-party services: Amazon KDP — book distribution (Amazon Privacy Policy applies); Gumroad — direct sales (Gumroad Privacy Policy applies); Google Fonts — typography (loaded from Google CDN). We do not use Facebook Pixel, Google Analytics, or ad tracking.

8. International Transfers

Our servers are located in the United States. If you are located outside the US, your data is transferred to and processed in the US. For EEA residents, this transfer is made under Standard Contractual Clauses.

9. Security

We implement HTTPS encryption, security headers, and access controls to protect your data. In the event of a data breach affecting your rights, we will notify you within 72 hours as required by GDPR.

10. Children's Privacy

Our Site is not directed at children under 13. We do not knowingly collect personal information from children under 13.

11. Contact

For privacy inquiries: legal@itopsintelligence.com

TMG Global Service, Inc. (Colorado Corporation)
Business Mail: 351 San Felipe Rd, STE 101 #1028
Hollister, CA 95023
United States